Facilitating customer communication and offering fast, personalised attention is an essential process for companies and organisations. Being able to deal in natural language with formalities, information requests or when consulting a manufacturing machine is hugely important for companies. The systems used to assist people in performing specific tasks are the most effective; for example, for administrative formalities, to make purchases or to respond to specific questions.

This is the key: to properly restrict the system one wishes to develop to specific domains, so that, through dialogue systems, the smart assistants correctly understand and appropriately manage what the user wants. It is also important to have a clear idea about the aim one wishes to achieve and be capable of adapting the technology for this purpose without vast amounts of training data. So we help integrative companies, public organisations and companies create smart assistants, virtual assistants and chatbots adapted to specific domains and tailored to the customer.